According to the sources, many Air India flights were delayed at the IGI airport this afternoon due to a problem in the airline’s Sita server which was down for over an hour.
The server went down & affected Air India flights across the country, with operations primarily disrupted between 1:30 pm & 2:30 pm, airlines official says. However, DIAL officials said that the system had been restored with support provided to the airlines to ensure flight delays were kept to a minimum.
“The server we use was down for a while, however, it has been restored. We are still examining the extent of the delays,” an Air India spokesperson said.
Passengers took to Twitter to express their anger.
— Manan Jain (@m4ugr8) June 23, 2018
Capt. Panna Rajagopal AI863 “..delayed due to a nationwide systems failure across Air India network. We expect pushback in 15 mins. We will try and persuade ATC to give us the shortest route + approach. Apologies.” The BEST cockpit msg. I’ve heard in 23 years of frequent flying
— rathin roy (@EmergingRoy) June 23, 2018
@sureshpprabhu Sir please enquire about the situation of Air India flights at Delhi Airport urgently. It’s a complete chaos since last 4 hours. No flight has taken off and all passengers are extremely disturbed. The ground staff is totally ineffective in answering any query.
— Saurav (@SauravGupta81) June 23, 2018
— VIVEK (@baidvivek) June 23, 2018
@sureshpprabhu stranded at DEL airport. Air India system notworking now for more than 1 hr ? Can you pls push for an early resolution ?
— Deepak Khanna (@Deepakk1972) June 23, 2018