Mumbai, Jan 17: The on-going dispute between hotels across the nation and Online Travel Aggregators (OTAs) – GoIbibo and Make My Trip (Go-MMT) has further deteriorated with hotels in one of India’s most popular tourist destinations declaring an immediate boycott of the aforementioned OTAs. The Sikkim Hotels & Restaurants Association (SHRA) recently convened hoteliers’ meeting in Gangtok during which it was unanimously agreed to not continue conducting business with Go-MMT until the concerns were addressed and resolved. Effective 16th January, 2019 hotels in the State have indefinitely closed inventory to the OTAs and have decided to not honour any new bookings that might come through. During the meeting, SHRA member hotels have also decided to terminate their contracts with Go-MMT immediately.
“We are in solidarity with the country’s apex hospitality body – Federation of Hotel & Restaurant Associations of India (FHRAI) and also our regional body – Hotel & Restaurant Association of Eastern India (HRAEI) in uniting against the OTAs’ unfair and discriminatory business practices. We have made an official appeal to all our members to not honour Go-MMT bookings from 16th January, 2019 and have requested them to terminate their contracts with the OTAs immediately. However, we will accommodate guests who have already been booked through Go-MMT even after the 16th. We do not want our guests to be harassed or inconvenienced however, the guest will be requested to make payments directly to the hotel instead to the OTAs,” says Pema Lamta, President, SHRA.
Many other hotel Associations all over India have accused the said OTAs of charging exorbitant commissions, unfair accounting practices and, unauthorized and further discounting of hotel prices set by hoteliers. The boycotting of the two online portals gained momentum after Ahmedabad Hotel Association had first raised the issue which many other Associations and hotels followed on later.
“SHRA had earlier written to OTAs with concerns raised by local hotels and even held meeting with them. The Association had raised specific concerns to be addressed and resolved by the OTAs including abolishing coupon code discounting on hotels from OTAs, standardizing commission at 15 per cent and removing the clause of Performance Linked Bonuses (PLBs) without the written consent of hotels, among others. But we haven’t received any reply or response from Go-MMT and so we have decided to take this step,” concludes Pema Lamta.