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WHO to identify online shopping as addictive disorder by 2024: Gartner

WHO to identify online shopping as addictive disorder by 2024: Gartner

By 2024, the World Health Organisation (WHO) will identify online shopping as an addictive disorder, as millions abuse digital commerce and encounter financial stress, predicts research firm Gartner. Consumer spending via digital commerce platforms will continue to grow over 10 per cent year over year through 2022, according to its top strategic predictions for 2020 and beyond. The ease of online shopping will cause financial stress for millions of people, as online retailers increasingly use artificial intelligence (AI) and personalisation to effectively target consumers and prompt them to spend discretionary income that they do not have.

The resulting debt and personal bankruptcies will cause depression and other health concerns caused by stress, which is capturing the attention of the WHO, said Gartner. By 2023, the number of people with disabilities employed will triple due to AI and emerging technologies, reducing barriers to access, Gartner predicted. Vice-president and Gartner Fellow, Daryl Plummer said, AI, augmented reality (AR), virtual reality (VR) and other emerging technologies have made work more accessible for employees with disabilities.

While mentioning an example, he says, select restaurants are starting to pilot AI robotics technology that enables paralysed employees to control robotic waiters remotely. By 2024, AI identification of emotions will influence more than half of the online advertisements you see. Artificial emotional intelligence (AEI) is the next frontier for AI development, especially for companies hoping to detect emotions in order to influence buying decisions.

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